Description
Overview
Archiving Contact Center: 30 Days Retention Package is a cloud-based service component that extends your Cloud 504 Voice and Elevate UCaaS deployment with additional capabilities for calling, compliance, analytics, or integration.
Key Features
- Advanced routing and queueing for sales or support teams
- Supervisor tools for monitoring, coaching, and reporting
- Skills-based routing and configurable ring strategies
- Designed to improve customer experience and agent productivity
Technical Details
- Integrates with Elevate and Cloud 504 Voice deployments
- Supports multiple queues, agents, and supervisors
- Requires compatible Elevate user licenses for agents
- Browser-based interfaces for supervisors and administrators
What’s Included
- Product or license as described in the title
- Access to Cloud 504 support resources for basic guidance
FAQ
- Is this compatible with Cloud 504 Voice? Yes. This item is intended to work within Cloud 504-approved VoIP and UCaaS deployments when properly configured.
- Can I use this with other providers? In many cases, yes. Most hardware and services follow standard SIP or integration practices, but Cloud 504 can only support configurations within our service scope.
