Business VOICE
that actually works.
Move off legacy phone lines and patchwork apps. Get a modern phone system with reliable calling, SMS, auto attendant, and mobile/desktop apps—delivered, installed, and supported by Cloud 504 on the Elevate platform.
Countries Called
Years of real-world IT & voice experience
Coverage areas / service regions
Successful migrations & installs
Ready to upgrade
your phone system?
Old phone service fails quietly: dropped calls, one-way audio, confusing routing, no visibility. We design a solution that’s stable, documented, and easy to manage—then we support it long after install.
" Cloud 504 made our cutover painless and our call quality improved immediately "
Owner & CEOCloud 504 Voice Services
Platform: Elevate UCaaS
Provider: Cloud 504
Voice System Install & Migration
We design, configure, and deploy your system—then migrate numbers with a controlled cutover plan.
- Discovery & requirements mapping
- Auto attendant, queues, hunt groups, schedules
- Device setup (desk phones, softphones, headsets)
- Number porting + failover strategy
- User training + admin handoff
Microsoft Teams Voice Enablement
Keep Teams as the front-end while enabling PSTN calling through the Elevate-backed voice solution.
- Teams calling enablement & routing
- Direct routing configuration (as applicable)
- Policy and user assignment
-
Optional compliance archiving/recording integrations
(where required)
Monitoring & Managed Support
We proactively watch your system health and troubleshoot quickly when something changes.
- Call quality monitoring & alerting
- ISP/modem/firewall checks
- Change management & documentation updates
- SLA-based support options
Powered by Elevate UCaaS
Elevate is the world-class UCaaS voice platform behind Cloud 504 Voice—built for business telephony with modern messaging, mobility, and admin controls.
Contact Center (Queues, Routing, Reporting)
Turn calling into a managed workflow with better routing, better visibility, and better customer experience.
- Skills-based routing, queues, ring groups, overflow rules
- IVR menus, after-hours/holiday schedules
- Supervisor tools, analytics, and QA visibility
- Multi-site standardization (templates + naming conventions)
- Optional omnichannel add-ons (as supported)
AI-Powered Calling & Support Experience
Use AI to reduce handle time, improve consistency, and capture what matters—without adding admin overhead.
- AI call summaries + action items
- Transcription and searchable conversations (where enabled)
- Agent assist prompts / knowledge suggestions (where supported)
- Sentiment/quality signals for coaching (where supported)
- AI routing/deflection options (IVR/chatbot) for common requests
Monitoring & Managed Support
We proactively watch system health and fix issues fast when something changes—ISP, firewall, devices, or routing.
- Call quality monitoring & alerting (latency/jitter/MOS)
- ISP/modem/firewall checks and remediation guidance
- Change management + documentation updates
- SLA-based response options + scheduled maintenance windows
ANALYTICS / MANAGEMENT
Easy to manage.
Easy to scale.
consistent with standardized templates, naming conventions,
and support documentation.
- Centralized admin & role-based access
- Number porting & cutover planning
- Call routing templates for multi-site businesses
- Optional call recording & retention policies (where allowed)
Mobile Apps
Apps available for your
Desktops & Smartphones
Make and receive business calls, message customers, and manage voicemail from anywhere—without exposing personal numbers.
