Contact Center Chat Channel

Overview

Contact Center Chat Channel is a cloud-based service component that extends your Cloud 504 Voice and Elevate UCaaS deployment with additional capabilities for calling, compliance, analytics, or integration.

Key Features

• Advanced routing and queueing for sales or support teams
• Supervisor tools for monitoring, coaching, and reporting
• Skills-based routing and configurable ring strategies
• Designed to improve customer experience and agent productivity

Technical Details

• Integrates with Elevate and Cloud 504 Voice deployments
• Supports multiple queues, agents, and supervisors
• Requires compatible Elevate user licenses for agents
• Browser-based interfaces for supervisors and administrators

What’s Included

• Product or license as described in the title
• Access to Cloud 504 support resources for basic guidance

FAQ

• Is this compatible with Cloud 504 Voice? Yes. This item is intended to work within Cloud 504-approved VoIP and UCaaS deployments when properly configured.
• Can I use this with other providers? In many cases, yes. Most hardware and services follow standard SIP or integration practices, but Cloud 504 can only support configurations within our service scope.